Yer…Why Winter Warmers always like this one?!
31 Aug
Winter Warmers Coffee & Tea House @ Queensbay
I was happily entering the newly opened Winter Warmers at Queensbay on last Friday, who knows……it’s another ‘warm’ experience again. (Previous posts at Winter Warmer – our WARM experience! and Winter Warmer Set Meal ).
In summary, they couldn’t cope with the stream of customers (at ~2pm). Mind you, I observed same ‘face’ (management) as Gurney Plaza’s outlet one.
1) Dishes were uncleared on the tables unless you called them to do so.
2) Repeated times to request for ordering.
3) There are simply too many partitions and obstructions in the restaurant that the waitresses /waiters could harldy notice you especially during such ‘cannot-cope’ situation.
4) I saw a number of tables requesting to leave immediately if the dishes they ordered were still not prepared.
5) I saw one of the persons in charge kept on apologizing to the customers for their late delivery of dishes and etc.
6) He showed you a very ‘discouraging’ look when you walked up to him to ADD order.
It was having Jasmine tea 50% discount promotion for members.
Jasmine Blossom (Orig price RM9.90 -50% = RM4.95)
Jasmine Milk Tea (Orig price RM9.90 -50% = RM4.95). Hmm…this one tasted better than the above one. 
Mango Chicken Rice (RM13.90 – 10% = RM12.51)
Cake of the day (blueberry) (RM5.00 – 10% = RM4.50)
Cake of the day (maple) RM4.00 after discount.
Fruit Sandwich (RM11.90 – 10% = RM10.71)
After the member discount of 10%, total balance will be charged 15% (service charge & gov tax). Grrrrr…….not much difference right?!
I wish that every new restaurant at Queensbay area can allocate enough personnel to cope with the crowd of customers during its opening period, otherwise any bad experiences suffered by customers will only spoil the image and reputation of your own restaurant. *shrugged*
Winter Warmers Coffee & Tea House
Add : GF19 (gs06), Queensbay Mall, 100 Persiaran Bayan Lepas, 11900 Bayan Lepas, Penang.
Direction: One level lower than Maybank, very near to escalator. Or just next to the Queensbay post office.
I love their flower tea a lot …. never know they serve foods also …
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Service so bad ar? =.=”
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I went there several times and i feel that the service there is good, the person in charge was very nice and patient…and i love their mixed fruit tea cocktail and lavender chicken salad….try them out…=)
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